A great patient experience isn’t limited to the exam room—it begins the moment someone lands on your website. In 2025, patient experience statistics highlight how patient expectations have evolved– and where providers are falling short.
In this article, we’ll discuss the top patient experience statistics of 2025, including satisfaction trends, pain points like communication and wait times, and what patients actually value in their care. These insights can help your practice improve retention, build trust, and provide care that feels more personal.
As a leading healthcare digital marketing agency, Sagapixel helps providers like you create smoother, more accessible online experiences that directly improve patient satisfaction. When your digital presence works for your patients, it leads to higher ratings, better reviews, and more bookings. Schedule a call with us today—let’s streamline your digital marketing strategy.
How important is a positive patient experience to individuals?
In 2025, 92% of people said that having a good patient experience is extremely or very important. This stat shows how critical the patient experience is in shaping patients’ overall perception of care. From your website to the waiting room, every interaction matters.
How much time do U.S. adults spend coordinating healthcare each month?
On average, U.S. adults now spend 8 hours every month coordinating healthcare for themselves or loved ones. That’s a full workday lost to scheduling appointments, insurance follow-ups, and finding necessary answers about health and wellness. A well-optimized digital presence can reduce these frustrations and improve the overall patient experience.
What percentage of patients have used or are interested in telehealth services?
Over 67% of patients have used telemedicine, and 76% of those patients say they want to use it again. Providers that invest in user-friendly telehealth platforms and seamless virtual care options are more likely to meet patient expectations and improve satisfaction metrics.
Are there racial or ethnic disparities in patient experience scores?
Patient experience statistics show a 7-point gap between Asian and White patients in medical practices, revealing clear disparities in how care is perceived. These differences can affect patient trust, engagement, and loyalty. Addressing them starts with personalized communication and inclusive digital tools that help all patients feel seen and heard.
What qualities do patients value most in healthcare providers?
96% of individuals say that clear communication and attentive listening are essential for a positive patient experience. Patients want to feel understood and respected, not rushed or overlooked.
How does social media influence patients’ choice of healthcare providers?
In 2025, 57% of people say that social media influences their choice in healthcare providers—whether it’s through reviews, provider content, or other forms of patient engagement. For healthcare organizations, having a strong, trustworthy online presence is now a key part of the patient experience.
Are people delaying or skipping medical care?
Nearly 50% of U.S. adults have delayed or skipped care, often due to access issues, cost, or frustration with the system. Making it easier to book, pay, and communicate online can reduce friction and encourage patients to follow through with care.
How does patient experience correlate with hospital financial performance?
Hospitals with top patient experience scores (9–10) had an average net margin of 4.7%, compared to just 1.8% for those with low ratings. Better patient experiences lead to stronger loyalty, more referrals, and higher revenue.
How do Americans feel about managing their healthcare?
65% of U.S. adults describe managing their healthcare as “overwhelming” and “time-consuming.” Improving the online experience—like simplifying scheduling, access to records, and follow-up reminders—can reduce patient stress and improve satisfaction scores.
How many Americans had negative healthcare experiences recently?
76% of Americans haven’t had a positive healthcare experience in the past three months, and 60% report a clearly negative one. Long wait times, poor communication, and feeling dismissed are driving patient dissatisfaction—and pushing people to switch providers.
How does patient satisfaction vary by age group?
Younger adults (ages 18–34) report a 7.7-point lower satisfaction score than older patients (65–79) when asked how likely they are to recommend their provider. Gen Z and Millennials want transparency, fast answers, and mobile-friendly access—so your digital tools need to keep up.
How long do patients wait for appointments if same-week visits aren’t available?
If same-week appointments aren’t available, most patients end up waiting nearly a month to be seen. These delays directly impact both outcomes and patient experience ratings. Streamlining scheduling, offering more virtual options, and improving availability are all key to retaining patients and reducing no-shows.
Book A Call with Sagapixel to Level Up Your Healthcare Marketing Strategies
If you’re looking to improve your patient experience from the first click to the follow-up visit, Sagapixel can help. Our healthcare digital marketing specialists build fast, user-friendly websites, streamline online scheduling, and help you connect with patients on multiple platforms.
Schedule a call with us today– let’s increase your bookings and patient retention.
Sources
Angela Hoegerl. “60+ Patient Experience Statistics: What’s Really Driving Loyalty in 2025.” Dialog Health. 2025.
American Academy of Physician Associates. “The Patient Experience: Perspectives on Today’s Healthcare.”
NICE. “Patient Engagement Benchmarks: 10 Healthcare Statistics You Need To Know.”
Chrissy Daniels. “Patient experience in 2024: Bridging the gap in patient care journeys.” PressGaney. August 20, 2024.
David Betts. “The value of patient experience.” Deloitte.
Deb Gordon. “60% Of Americans Have Had A Recent Bad Healthcare Experience, New Survey Shows.” Forbes. November 28, 2022.
